Your MBI results: what the three scores suggest and what to do next
An MBI result is three separate scores, not one burnout level. Look at each dimension and at how the three fit together. It is a description of your answers, not a diagnosis. [1]
What should I do after I get a result?
Look at which dimensions stand out. These are suggestions, based on how the dimensions are described, not clinical advice. [1]
| If this stands out | It may suggest | A first step |
|---|---|---|
| Exhaustion is high | You are worn out, depleted, or short of energy. | Look at workload and recovery. Try the workload audit and the shutdown routine. |
| Cynicism is high | You have pulled away from the job, or feel negative about it. | Think about what changed. Talk to someone you trust about the job. |
| Professional efficacy is low | You doubt your competence or the value of what you do. | Ask for feedback and a clear picture of what good looks like. |
| All three point the same way | The pattern is broad. | Talk to your manager and consider seeing a GP. You do not need to wait. |
| Low exhaustion and low cynicism | You are not reporting much strain right now. | Keep an eye on it, and repeat it if things change. |
What does the publisher's report include?
It includes your profile, your scale scores and percentiles against general population norms, and recommendations. The appendices cover burnout profiles, coping strategies, and suggestions for reducing job stress. [2]
Does a high score mean something is wrong with me?
No. A high score means you reported a lot of strain on that dimension, compared with a reference group. That is information, not a verdict. The publisher says the MBI is not a clinical diagnostic tool. [1] A high score is a reason to talk to someone, not a reason to be afraid.
Can a low score rule out burnout?
No. A low score says you reported little strain in your answers. You can still be struggling. If you feel unwell despite a low score, speak to a doctor.
What could I bring to a conversation?
The pattern across the three dimensions. For example: "My exhaustion is high and I have started to feel detached from my work. I would like to talk about what could change." HSE suggests talking to your manager, a colleague, or a GP if stress is hard to manage. [5]
Where can I find support?
In the UK, the NHS says to see a GP if you are struggling to cope with stress, and that adults can refer themselves to NHS talking therapies. [3] In the United States, NIMH lists 988 for immediate distress. [4] If you may harm yourself or cannot stay safe, call 999 in the UK or contact local emergency services. findahelpline.com lists services by country.
Common questions
What if only my exhaustion score is high?
Then you may be tired without being detached. Look at workload, hours, and recovery. The workload audit and the shutdown routine are good places to start.
Can I use my MBI result to ask for changes at work?
It is a self-report questionnaire, not a medical assessment. HSE suggests you talk to your manager early, and describe the cause of the pressure. [5]
Sources and further reading
These links open external research and health-information websites.
- Mind Garden: Maslach Burnout Inventory (the publisher's MBI page)
The versions and item counts, the three dimensions, the seven-point frequency scale, the five burnout profiles, the advice against a single burnout score, and the statement that cut-offs were removed from the fourth edition. Read on 2 November 2026. - Mind Garden: Report About Me, MBI-GS
The single-use report for an individual, how the survey is delivered by email after purchase, what the report contains, and the prices listed. Read on 2 November 2026. - NHS: Get help with stress
Signs of stress, when to see a GP, urgent help routes in the UK, and self-referral to NHS talking therapies. - NIMH: I'm so stressed out! Fact sheet
When to seek professional help, and the 988 Suicide & Crisis Lifeline. - HSE: Help for workers on stress at work
Who to talk to at work about stress, and the employer's duty in Great Britain.
This page is educational. A questionnaire score cannot establish a diagnosis or explain the cause of your symptoms. If you are struggling, speak with a doctor or mental health professional, whatever your score. Read when to get help for work stress or find a helpline in your country.